Privacy Policy for TalkbackAI

Last Updated: March 10, 2025

Thank you for choosing TalkbackAI ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our Chrome extension and website located at https://talkbackai.com (collectively, the "Service").

By installing our Chrome extension or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

1. Information We Collect

1.1 Personal Data
We collect the following personal information:
- Name: To personalize your experience
- Email: For account management and communications
- Payment Information: For processing subscription payments (stored securely by our payment processor, not on our servers)

1.2 Service Data
When you use our Chrome extension, we collect:
- Review content that you choose to process
- Your customized response templates and brand voice settings
- Usage statistics to improve our service

1.3 Non-Personal Data
We use web cookies and similar technologies to collect:
- Browser type and version
- Device information
- Usage patterns and preferences
- Technical logs for service improvement

2. Use of Your Information

2.1 Primary Uses
- Processing and generating review responses
- Account management and authentication
- Processing payments for subscriptions
- Providing customer support
- Service improvement and optimization

2.2 AI Processing
We use OpenAI's services to generate review responses. When you use our service:
- Review content is transmitted to OpenAI for processing
- No personally identifiable information is shared with OpenAI
- All data transmission is encrypted and secure

3. Data Sharing and Security

3.1 Third-Party Services
We share data with:
- OpenAI: For generating review responses
- Payment processors: For handling subscriptions
- Cloud service providers: For hosting our service

3.2 Data Protection
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Secure storage of user credentials
- Regular security audits and updates

4. Chrome Extension Permissions

Our extension requires specific permissions to:
- Access review pages you choose to process
- Store your preferences and settings
- Connect to our servers for response generation

5. Children's Privacy

TalkbackAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

6. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify you of any material changes via email and/or a prominent notice on our website before the changes become effective.

7. Data Retention and Deletion

You can request deletion of your account and associated data by contacting us. We will retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of certain data processing

9. Contact Information

For privacy-related questions or concerns, contact us at:
Email: simon@talkbackai.com

For all other inquiries, please visit our website.

10. Compliance

This Privacy Policy complies with applicable data protection laws and regulations, including GDPR where applicable.

By using TalkbackAI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.